Become a Help Desk Engineer
Help Desk Engineers provide comprehensive technical support for their company and the clients of their company. A Help Desk Engineer is someone who has an expansive knowledge of a wide range of different programs and applications. These specialists are responsible for maintaining a working knowledge of relevant programs and being able to communicate solutions to issues remotely.
It is essential to have Help Desk Engineers on call in nearly all businesses based in tech. Help Desk Engineers are critical for keeping businesses running smoothly and programs running continuously.
- 9-month long course
- 339 specialized lessons
- 6 hours per week
- 240 hours in total
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Mission Forecast for Help Desk Engineers
$46,105/yr
Average Salary for Help Desk Engineers - Glassdoor
Great job for an Associate’s Degree
- the U.S. Bureau of Labor Statistics
+72,200 Jobs
Above-average increase - The U.S. Bureau of Labor Statistics
Landing Zone
The main task of Help Desk Engineers is to organize technical help for non-IT computer users. Specificity allows them to work with the users in person or remotely utilizing video or phone. They are masters of troubleshooting and solve a wide range of problems, from simple questions about basic applications to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers. Today, over 844,600 Help Desk Engineers are employed. By 2030, that number will increase to almost 949,000 jobs.
Mission Objective (Who’s Hiring Right Now)
Help Desk Engineer Overview
The U.S. Bureau of Labor Statistics estimates that this profession will see an above-average increase in jobs - 9% in the next ten years.
- + 9-month long course
- + 6 hours a week - at your own pace
- + 339 on-demand lessons
- + 240 hours of learning materials
- + Receive a certification confirming your training
- + Participate in real-life Virtual Lab Projects
- Learn how to use and communicate your knowledge about technical systems.
- Write training manuals.
- Troubleshoot on the phone or in person.
- Walk customers through how to solve their technical issues.
- Setup, maintain and configure systems as needed.
Prepare for Liftoff
Help Desk Engineer
Learn the ins and outs of simple technology and gain the ability to troubleshoot it effectively. Work with hardware and software, including mobile apps, websites, and more. Understand how Windows networks operate, understand security, install software, and learn how to communicate solutions.
Learn interpersonal skills that will assist in communicating the solutions to their problems effectively and quickly. Learn how to incorporate professional presentation tools such as PowerPoint, Word, and Excel.
December 16, 2021 | Amy Williams
Chart Your Trajectory
- CompTIA A+ Certification22 videos
- CompTIA NET+ Certification17 videos
- CompTIA Net+ Cert 007 Update19 videos
- Microsoft Outlook 201934 videos
- Microsoft Excel 201936 videos
- Microsoft Excel 2019. Data Analysis23 videos
- Microsoft Word 201942 videos
- Microsoft PowerPoint 201927 videos
- Microsoft Teams34 videos
Mission Control
- Stay focused with a mentor’s help and support
- Build a real portfolio with Virtual Lab Projects
- Compete with classmates in a virtual classroom
- Measure your progress with the Activity Tracking Log
- Make sure you get the job with resume help and interview assistance
In Collaboration with
Certificate of Completion
- Receive a certificate recognized by prevalent companies confirming your training
- Complete real projects in Virtual Labs
- Go at your own pace, learn your way
- Access course videos and materials 24 hours a day
- Take practical quizzes to keep you up to speed
- Classes created and mentored by industry leaders
CompTIA certifications help prove your skills and attract the attention of companies leading the industry.
Grow into a Help Desk Engineer
Support the industry in ways only you can. Learn how basic systems work on a specialized level to help streamline the tech industry into the next generation.
Program Forecast
- 9 months long, 6 hours per week
- 339 lessons in 240 hours
- Learn at your own pace
Virtual Lab
- Real Projects
- Create a working portfolio
- Receive expert feedback and mentoring
Career Services
- Interview preparation
- Resumé assistance
- Help with LinkedIn networking
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Launch Stages
LaunchJoin the next generation of learners with RemoteMode. We use the latest technologies and most effective tools to get you up to speed quickly and in the working world as fast as possible. We use a mixture of video tutorials/lectures and active quizzes to ensure that what you’ve learned really sets in. We give you access to an automated Dashboard, an Activity Tracking Log that updates your progress and your classmates’ progress, and a personal career advisor that helps direct where you can use your new certifications.
AcceleratePut your new skills to use with Virtual Lab projects. Work with industry experts and create your own work portfolio on real projects. Virtual Lab allows you to get practical experience under the supervision of people that not only know what they’re doing but are leading the way in their respective industries. Access Master Classes, Labs, and an Online Professional Community that will all work to refine your skills.
AchieveEnter into your new industry with confidence after using our resumé services and interview assistance. Career consultants and interview coaches are available to you after receiving your certificate to help you get your dream job.