Become a Help Desk Engineer

Help Desk Engineers provide comprehensive technical support for their company and the clients of their company. A Help Desk Engineer is someone who has an expansive knowledge of a wide range of different programs and applications. These specialists are responsible for maintaining a working knowledge of relevant programs and being able to communicate solutions to issues remotely. 

It is essential to have Help Desk Engineers on call in nearly all businesses based in tech. Help Desk Engineers are critical for keeping businesses running smoothly and programs running continuously.

  • 9-month long course
  • 339 specialized lessons
  • 6 hours per week
  • 240 hours in total

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Mission Forecast for Help Desk Engineers

Average Salary for Help Desk Engineers - Glassdoor
Great job for an Associate’s Degree
- the U.S. Bureau of Labor Statistics
+72,200 Jobs
Above-average increase - The U.S. Bureau of Labor Statistics

Landing Zone

The main task of Help Desk Engineers is to organize technical help for non-IT computer users. Specificity allows them to work with the users in person or remotely utilizing video or phone. They are masters of troubleshooting and solve a wide range of problems, from simple questions about basic applications to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers. Today, over 844,600 Help Desk Engineers are employed. By 2030, that number will increase to almost 949,000 jobs.

Mission Objective (Who’s Hiring Right Now)

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Help Desk Engineer Overview

The U.S. Bureau of Labor Statistics estimates that this profession will see an above-average increase in jobs - 9% in the next ten years.

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  • + 9-month long course
  • + 6 hours a week - at your own pace
  • + 339 on-demand lessons
  • + 240 hours of learning materials
  • + Receive a certification confirming your training
  • + Participate in real-life Virtual Lab Projects
  • Learn how to use and communicate your knowledge about technical systems.
  • Write training manuals.
  • Troubleshoot on the phone or in person.
  • Walk customers through how to solve their technical issues.
  • Setup, maintain and configure systems as needed.

Prepare for Liftoff

Microsoft Word 2019

This lesson introduces Microsoft Word 2019 to the learners of the course with the aim of recommending the application as a fitting tool for creating documents and other textual records.

Part 1 of 4: Get Acquainted with the Environment

The discussion details the basic functions of the 2019 version of Microsoft Word and the various tasks that can be undertaken by the Project Manager through it to increase productivity.

Part 2 of 4: Selecting, Searching and Formatting

This lesson will go into the functions and processes of Selecting, Searching, and Formatting in Microsoft Word 2019.

  1. Selecting

This segment of the lesson discusses how the user can select parts of a text or the entirety of it within an MS Word document. The discussion details the command that can be executed to perform the function or the shortcut to it within the electronic interface. 

  1. Searching

This segment goes into the details of how a user can find a specific text in a document. As with the previous segment, this walks the user through the command and the shortcut that accesses the Search function.

  1. Formatting

This segment discusses the different formatting functions for texts, paragraphs, and headings that can easily be found and executed through MS Word's toolbar. These formatting functions can be administered on the following aspects:

3.1. Characters

3.2. Paragraphs

3.3. Sections

This segment also discusses the keyboard shortcuts that may be used to access these functions. 

Part 3 of 4: Tables and Objects

This lesson is divided into two (2) functions from Microsoft Word 2019 namely, Tables and Objects.

  1. Tables

This segment discusses how users would be able to create tables on a Word document through four (4) ways:

1.1. Inserting a pre-set table

1.2. Customizing a table

1.3. Drawing a table

1.4. Converting a Text into a table 

  1. Objects

This segment discusses how one can insert and draw graphics on a Word Document. This tackles how these functions can be accessed through the Insert tab on the MS Word's toolbar. These objects are defined through the different graphic types:

2.1. Pictures (from the user's computer)

2.2. Online Pictures

2.3. Shapes

2.4. SmartArt

2.5. Screenshot

This segment will also walk users through the process of deleting these objects from the Word document.

Part 4 of 4: Labels, Page Layout and Printing

This lesson discusses three (3) Microsoft Word 2019 functions in segments namely, Labels, Page Layout, and Printing.

  1. Labels

This segment details how a user can create a sheet of labels like return address labels and single label in MS Word's Print section. This enumerates the seven (7) steps that the user should undertake to do so.

  1. Page Layout

This segment discusses how one can change the Page Setup of a Word document. This comprises the following functions found on the Layout tab of Word's toolbar:

2.1. Margins

2.2. Orientation

2.3. Size

2.4. Columns

  1. Printing

This segment details how a user can go about printing a Word document through MS Word's 2019 version. This goes into the 3-step process that allows one to access the function with its multiple settings.

December 17, 2021 | Amy Williams
Help Desk Engineer

Mission Control

  • Stay focused with a mentor’s help and support
  • Build a real portfolio with Virtual Lab Projects
  • Compete with classmates in a virtual classroom
  • Measure your progress with the Activity Tracking Log
  • Make sure you get the job with resume help and interview assistance

In Collaboration with

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Chart Your Trajectory

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Certificate of Completion

  • Receive a certificate recognized by prevalent companies confirming your training
  • Complete real projects in Virtual Labs
  • Go at your own pace, learn your way
  • Access course videos and materials 24 hours a day
  • Take practical quizzes to keep you up to speed
  • Classes created and mentored by industry leaders
CompTIA certifications help prove your skills and attract the attention of companies leading the industry.

Grow into a Help Desk Engineer

Support the industry in ways only you can. Learn how basic systems work on a specialized level to help streamline the tech industry into the next generation.

Program Forecast

  • 9 months long, 6 hours per week
  • 339 lessons in 240 hours
  • Learn at your own pace

Virtual Lab

  • Real Projects
  • Create a working portfolio
  • Receive expert feedback and mentoring

Career Services

  • Interview preparation
  • Resumé assistance
  • Help with LinkedIn networking

Hi, User

Thank you for your message. We'll contact you.

Start by choosing an Online course
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Request More Information

View pricing and financing options

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By signing up, you agree to our Terms of Use and our Privacy Policy.

Launch Stages

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Join the next generation of learners with RemoteMode. We use the latest technologies and most effective tools to get you up to speed quickly and in the working world as fast as possible. We use a mixture of video tutorials/lectures and active quizzes to ensure that what you’ve learned really sets in. We give you access to an automated Dashboard, an Activity Tracking Log that updates your progress and your classmates’ progress, and a personal career advisor that helps direct where you can use your new certifications.

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Put your new skills to use with Virtual Lab projects. Work with industry experts and create your own work portfolio on real projects. Virtual Lab allows you to get practical experience under the supervision of people that not only know what they’re doing but are leading the way in their respective industries. Access Master Classes, Labs, and an Online Professional Community that will all work to refine your skills.

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Enter into your new industry with confidence after using our resumé services and interview assistance. Career consultants and interview coaches are available to you after receiving your certificate to help you get your dream job.