Help Desk Engineers provide comprehensive technical support for their company and the clients of their company. A Help Desk Engineer is someone who has an expansive knowledge of a wide range of different programs and applications. These specialists are responsible for maintaining a working knowledge of relevant programs and being able to communicate solutions to issues remotely.
It is essential to have Help Desk Engineers on call in nearly all businesses based in tech. Help Desk Engineers are critical for keeping businesses running smoothly and programs running continuously.
The main task of Help Desk Engineers is to organize technical help for non-IT computer users. Specificity allows them to work with the users in person or remotely utilizing video or phone. They are masters of troubleshooting and solve a wide range of problems, from simple questions about basic applications to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers. Today, over 844,600 Help Desk Engineers are employed. By 2030, that number will increase to almost 949,000 jobs.
The U.S. Bureau of Labor Statistics estimates that this profession will see an above-average increase in jobs - 9% in the next ten years.
This lesson introduces Microsoft Word 2019 to the learners of the course with the aim of recommending the application as a fitting tool for creating documents and other textual records.
The discussion details the basic functions of the 2019 version of Microsoft Word and the various tasks that can be undertaken by the Project Manager through it to increase productivity.
This lesson will go into the functions and processes of Selecting, Searching, and Formatting in Microsoft Word 2019.
This segment of the lesson discusses how the user can select parts of a text or the entirety of it within an MS Word document. The discussion details the command that can be executed to perform the function or the shortcut to it within the electronic interface.
This segment goes into the details of how a user can find a specific text in a document. As with the previous segment, this walks the user through the command and the shortcut that accesses the Search function.
This segment discusses the different formatting functions for texts, paragraphs, and headings that can easily be found and executed through MS Word's toolbar. These formatting functions can be administered on the following aspects:
This segment also discusses the keyboard shortcuts that may be used to access these functions.
This lesson is divided into two (2) functions from Microsoft Word 2019 namely, Tables and Objects.
This segment discusses how users would be able to create tables on a Word document through four (4) ways:
1.1. Inserting a pre-set table
1.2. Customizing a table
1.3. Drawing a table
1.4. Converting a Text into a table
This segment discusses how one can insert and draw graphics on a Word Document. This tackles how these functions can be accessed through the Insert tab on the MS Word's toolbar. These objects are defined through the different graphic types:
2.1. Pictures (from the user's computer)
2.2. Online Pictures
This segment will also walk users through the process of deleting these objects from the Word document.
This lesson discusses three (3) Microsoft Word 2019 functions in segments namely, Labels, Page Layout, and Printing.
This segment details how a user can create a sheet of labels like return address labels and single label in MS Word's Print section. This enumerates the seven (7) steps that the user should undertake to do so.
This segment discusses how one can change the Page Setup of a Word document. This comprises the following functions found on the Layout tab of Word's toolbar:
This segment details how a user can go about printing a Word document through MS Word's 2019 version. This goes into the 3-step process that allows one to access the function with its multiple settings.
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