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Become a Help Desk Engineer

Help Desk Engineers provide comprehensive technical support for their company and the clients of their company. A Help Desk Engineer is someone who has an expansive knowledge of a wide range of different programs and applications. These specialists are responsible for maintaining a working knowledge of relevant programs and being able to communicate solutions to issues remotely. 

It is essential to have Help Desk Engineers on call in nearly all businesses based in tech. Help Desk Engineers are critical for keeping businesses running smoothly and programs running continuously.

  • 9-month long course
  • 339 specialized lessons
  • 6 hours per week
  • 240 hours in total

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Mission Forecast for Help Desk Engineers

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$46,105/yr
Average Salary for Help Desk Engineers - Glassdoor
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Great job for an Associate’s Degree
- the U.S. Bureau of Labor Statistics
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+72,200 Jobs
Above-average increase - The U.S. Bureau of Labor Statistics

Landing Zone

The main task of Help Desk Engineers is to organize technical help for non-IT computer users. Specificity allows them to work with the users in person or remotely utilizing video or phone. They are masters of troubleshooting and solve a wide range of problems, from simple questions about basic applications to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers. Today, over 844,600 Help Desk Engineers are employed. By 2030, that number will increase to almost 949,000 jobs.

Mission Objective (Who’s Hiring Right Now)

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Help Desk Engineer Overview

The U.S. Bureau of Labor Statistics estimates that this profession will see an above-average increase in jobs - 9% in the next ten years.

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  • + 9-month long course
  • + 6 hours a week - at your own pace
  • + 339 on-demand lessons
  • + 240 hours of learning materials
  • + Receive a certification confirming your training
  • + Participate in real-life Virtual Lab Projects
  • Learn how to use and communicate your knowledge about technical systems.
  • Write training manuals.
  • Troubleshoot on the phone or in person.
  • Walk customers through how to solve their technical issues.
  • Setup, maintain and configure systems as needed.

Prepare for Liftoff

Microsoft Outlook 2019

In this lesson, the Microsoft application, Microsoft Outlook 2019 would be placed on the table and scrutinized for its multi-tiered functions and updates.

This segment is meant to introduce the takers of the lesson to the functionalities of the application and how they can make complete advantage of it especially when one is undertaking Project Management. They would be made to understand why Microsoft Outlook 2019 had been the easy industry choice for an email client by professional and casual users.

This lesson will include the following discussions:

  1. The Microsoft Outlook 2019 application as an Email Client
  2. Microsoft Outlook 2019's key features and tools
  3. Why Microsoft Outlook 2019 is a viable email option for Project Management

The Microsoft Outlook 2019 application as an Email Client

In this part, Microsoft Outlook 2019 will be examined in light of it being an Email Client as opposed to being an email service. It will go into the discussion of how one’s email is pulled from the incoming server running email services. Ultimately, this segment will tackle the technical functions of Microsoft Outlook 2019 at length and how the software runs with great efficiency.

Microsoft Outlook 2019's key features and tools

This part will walk the students through Microsoft Outlook 2019’s primary features and tools and how each should be used.

The features that will be discussed in this segment of the lesson include:

  • Tasks and to-do lists
  • One-click fixes for document accessibility issues
  • A more focused inbox
  • Read Aloud emails
  • Flexible Outlook Reminders
  • A selection of time zones

The discussion of the competency of each feature will lead into the discussion in the succeeding segment that tackles not only Microsoft Outlook’s competency as a professional communication software, but also as a viable email option for Project Management.

Why Microsoft Outlook 2019 is a viable email option for Project Management

This segment will go into why Microsoft Outlook 2019 is a competitive communication application for Project Management. The discussion details how to easily setup the basic account and how to learn the ropes around creating an advanced one.

The takers of this course would be made to understand how the email client helps the Project Manager develop a new and effective approach to time and Project Management.

December 17, 2021 | Amy Williams
Help Desk Engineer

Mission Control

  • Stay focused with a mentor’s help and support
  • Build a real portfolio with Virtual Lab Projects
  • Compete with classmates in a virtual classroom
  • Measure your progress with the Activity Tracking Log
  • Make sure you get the job with resume help and interview assistance

In Collaboration with

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Chart Your Trajectory

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Certificate of Completion

  • Receive a certificate recognized by prevalent companies confirming your training
  • Complete real projects in Virtual Labs
  • Go at your own pace, learn your way
  • Access course videos and materials 24 hours a day
  • Take practical quizzes to keep you up to speed
  • Classes created and mentored by industry leaders
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CompTIA certifications help prove your skills and attract the attention of companies leading the industry.
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Grow into a Help Desk Engineer

Support the industry in ways only you can. Learn how basic systems work on a specialized level to help streamline the tech industry into the next generation.

Program Forecast

  • 9 months long, 6 hours per week
  • 339 lessons in 240 hours
  • Learn at your own pace

Virtual Lab

  • Real Projects
  • Create a working portfolio
  • Receive expert feedback and mentoring

Career Services

  • Interview preparation
  • Resumé assistance
  • Help with LinkedIn networking

Hi, User

Thank you for your message. We'll contact you.

Start by choosing an Online course
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Request More Information

View pricing and financing options

First Name
Last Name
Phone number

By signing up, you agree to our Terms of Use and our Privacy Policy.

Launch Stages

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Join the next generation of learners with RemoteMode. We use the latest technologies and most effective tools to get you up to speed quickly and in the working world as fast as possible. We use a mixture of video tutorials/lectures and active quizzes to ensure that what you’ve learned really sets in. We give you access to an automated Dashboard, an Activity Tracking Log that updates your progress and your classmates’ progress, and a personal career advisor that helps direct where you can use your new certifications.

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Put your new skills to use with Virtual Lab projects. Work with industry experts and create your own work portfolio on real projects. Virtual Lab allows you to get practical experience under the supervision of people that not only know what they’re doing but are leading the way in their respective industries. Access Master Classes, Labs, and an Online Professional Community that will all work to refine your skills.

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Enter into your new industry with confidence after using our resumé services and interview assistance. Career consultants and interview coaches are available to you after receiving your certificate to help you get your dream job.