Help Desk Engineers provide comprehensive technical support for their company and the clients of their company. A Help Desk Engineer is someone who has an expansive knowledge of a wide range of different programs and applications. These specialists are responsible for maintaining a working knowledge of relevant programs and being able to communicate solutions to issues remotely.
It is essential to have Help Desk Engineers on call in nearly all businesses based in tech. Help Desk Engineers are critical for keeping businesses running smoothly and programs running continuously.
The main task of Help Desk Engineers is to organize technical help for non-IT computer users. Specificity allows them to work with the users in person or remotely utilizing video or phone. They are masters of troubleshooting and solve a wide range of problems, from simple questions about basic applications to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers. Today, over 844,600 Help Desk Engineers are employed. By 2030, that number will increase to almost 949,000 jobs.
The U.S. Bureau of Labor Statistics estimates that this profession will see an above-average increase in jobs - 9% in the next ten years.
Learn the ins and outs of simple technology and gain the ability to troubleshoot it effectively. Work with hardware and software, including mobile apps, websites, and more. Understand how Windows networks operate, understand security, install software, and learn how to communicate solutions.
Learn interpersonal skills that will assist in communicating the solutions to their problems effectively and quickly. Learn how to incorporate professional presentation tools such as PowerPoint, Word, and Excel.
Support the industry in ways only you can. Learn how basic systems work on a specialized level to help streamline the tech industry into the next generation.
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