Become a Help Desk Engineer

Help Desk Engineers provide comprehensive technical support for their company and the clients of their company. A Help Desk Engineer is someone who has an expansive knowledge of a wide range of different programs and applications. These specialists are responsible for maintaining a working knowledge of relevant programs and being able to communicate solutions to issues remotely. 

It is essential to have Help Desk Engineers on call in nearly all businesses based in tech. Help Desk Engineers are critical for keeping businesses running smoothly and programs running continuously.

  • 9-month long course
  • 339 specialized lessons
  • 6 hours per week
  • 240 hours in total

Hi, User

Thank you for your message. We'll contact you.

Start by choosing an Online course
Request More Information View pricing and financing options
First Name
Last Name
Phone number

By signing up, you agree to our Terms of Use and our Privacy Policy.


Mission Forecast for Help Desk Engineers

Average Salary for Help Desk Engineers - Glassdoor
Great job for an Associate’s Degree
- the U.S. Bureau of Labor Statistics
+72,200 Jobs
Above-average increase - The U.S. Bureau of Labor Statistics

Landing Zone

The main task of Help Desk Engineers is to organize technical help for non-IT computer users. Specificity allows them to work with the users in person or remotely utilizing video or phone. They are masters of troubleshooting and solve a wide range of problems, from simple questions about basic applications to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers. Today, over 844,600 Help Desk Engineers are employed. By 2030, that number will increase to almost 949,000 jobs.

Mission Objective (Who’s Hiring Right Now)

hiring icon 1 hiring icon 2 hiring icon 3 hiring icon 4 hiring icon 5 hiring icon 6
profit background

Help Desk Engineer Overview

The U.S. Bureau of Labor Statistics estimates that this profession will see an above-average increase in jobs - 9% in the next ten years.

description-profession background
  • + 9-month long course
  • + 6 hours a week - at your own pace
  • + 339 on-demand lessons
  • + 240 hours of learning materials
  • + Receive a certification confirming your training
  • + Participate in real-life Virtual Lab Projects
  • Learn how to use and communicate your knowledge about technical systems.
  • Write training manuals.
  • Troubleshoot on the phone or in person.
  • Walk customers through how to solve their technical issues.
  • Setup, maintain and configure systems as needed.

Prepare for Liftoff

Microsoft PowerPoint 2019

This lesson details Microsoft PowerPoint 2019's compatibility across multiple Windows-powered devices.

Part 1 of 4: Get Acquainted

This lesson discusses in great detail Microsoft PowerPoint 2019's functions and why the application is an ideal application for effective instruction and presentation that the Project Manager can employ in undertakings.

Part 2 of 4: PowerPoint Basics

This lesson details the basic tasks that a user needs to undertake to create a Presentation through Microsoft PowerPoint 2019. The procedure concentrates solely on the 2019 version of the PowerPoint application as the process varies with every iteration. The process involves the following steps:

  1. Choosing a theme
  2. Inserting a new slide
  3. Formatting texts
  4. Adding pictures
  5. Adding shapes
  6. Adding speaker notes
  7. Saving a Presentation

This lesson also gives its learners detailed tips on how a user can go about creating good PowerPoint presentations through the selection of backgrounds and font styles and font sizes that are friendly to viewers and choosing the apt number of slides, and integrating other visuals in the file.

Part 3 of 4: Working with Objects

This lesson discusses how a user can work with different objects to enrich the Microsoft PowerPoint 2019 file with different visuals. These objects include:

  1. Objects created through other Office programs
  2. Pictures saved in the user's computer or mobile device
  3. Shapes
  4. Miscellaneous texts
  6. Links
  7. Text boxes
  8. Headers and footers
  9. WordArt
  10. Charts and diagrams
  11. Videos
  12. Animations

The discussion also goes to detail the process with which the user of the Microsoft PowerPoint 2019 application can insert each type of object.

Part 4 of 4: Presentations

This lesson goes into the discussion of how, after the creation of presentations, the user of Microsoft PowerPoint 2019 would be able to execute these presentation files. This lesson details the following functions:

  1. Giving a Presentation
  2. Going into and going out of Slide Show view

This also tackles the different devices that can be used to present the PowerPoint file which includes computer screens, big-screen LCDs, projectors, and webcasts. This lesson discusses how the Microsoft PowerPoint 2019 presentation slides can be printed into a Word file.

December 17, 2021 | Amy Williams
Help Desk Engineer

Mission Control

  • Stay focused with a mentor’s help and support
  • Build a real portfolio with Virtual Lab Projects
  • Compete with classmates in a virtual classroom
  • Measure your progress with the Activity Tracking Log
  • Make sure you get the job with resume help and interview assistance

In Collaboration with

collaboration icon 1

Chart Your Trajectory

profit background

Certificate of Completion

  • Receive a certificate recognized by prevalent companies confirming your training
  • Complete real projects in Virtual Labs
  • Go at your own pace, learn your way
  • Access course videos and materials 24 hours a day
  • Take practical quizzes to keep you up to speed
  • Classes created and mentored by industry leaders
CompTIA certifications help prove your skills and attract the attention of companies leading the industry.

Grow into a Help Desk Engineer

Support the industry in ways only you can. Learn how basic systems work on a specialized level to help streamline the tech industry into the next generation.

Program Forecast

  • 9 months long, 6 hours per week
  • 339 lessons in 240 hours
  • Learn at your own pace

Virtual Lab

  • Real Projects
  • Create a working portfolio
  • Receive expert feedback and mentoring

Career Services

  • Interview preparation
  • Resumé assistance
  • Help with LinkedIn networking

Hi, User

Thank you for your message. We'll contact you.

Start by choosing an Online course
hiw first screen background

Request More Information

View pricing and financing options

First Name
Last Name
Phone number

By signing up, you agree to our Terms of Use and our Privacy Policy.

Launch Stages

desktop icon Launch

Join the next generation of learners with RemoteMode. We use the latest technologies and most effective tools to get you up to speed quickly and in the working world as fast as possible. We use a mixture of video tutorials/lectures and active quizzes to ensure that what you’ve learned really sets in. We give you access to an automated Dashboard, an Activity Tracking Log that updates your progress and your classmates’ progress, and a personal career advisor that helps direct where you can use your new certifications.

hiw first screen background
laptop icon Accelerate

Put your new skills to use with Virtual Lab projects. Work with industry experts and create your own work portfolio on real projects. Virtual Lab allows you to get practical experience under the supervision of people that not only know what they’re doing but are leading the way in their respective industries. Access Master Classes, Labs, and an Online Professional Community that will all work to refine your skills.

hiw first screen background
suitcase icon Achieve

Enter into your new industry with confidence after using our resumé services and interview assistance. Career consultants and interview coaches are available to you after receiving your certificate to help you get your dream job.