Help Desk Engineers provide comprehensive technical support for their company and the clients of their company. A Help Desk Engineer is someone who has an expansive knowledge of a wide range of different programs and applications. These specialists are responsible for maintaining a working knowledge of relevant programs and being able to communicate solutions to issues remotely.
It is essential to have Help Desk Engineers on call in nearly all businesses based in tech. Help Desk Engineers are critical for keeping businesses running smoothly and programs running continuously.
The main task of Help Desk Engineers is to organize technical help for non-IT computer users. Specificity allows them to work with the users in person or remotely utilizing video or phone. They are masters of troubleshooting and solve a wide range of problems, from simple questions about basic applications to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers. Today, over 844,600 Help Desk Engineers are employed. By 2030, that number will increase to almost 949,000 jobs.
The U.S. Bureau of Labor Statistics estimates that this profession will see an above-average increase in jobs - 9% in the next ten years.
This lesson also goes into a detailed discussion of why Microsoft Excel 2019 is a good tool for Project Management.
This lesson details what Microsoft Excel 2019 is, its purpose, and how it functions. The discussion stresses that the spreadsheet software is ideal for data management, performing calculations on data, easily reviewing chart information, and sharing important data.
This lesson tackles the basic functions and tasks performed in Microsoft Excel 2019. The discussion includes the following topics:
This lesson details how one can go about working with data through Microsoft Excel 2019. The discussions in the previous lesson, specifically the ones dealing with the use and input of data are elaborated upon and coupled with more complex processes:
This lesson is meant to help learners wanting to assume the role of a Project Manager to be comfortable with the application so that they can make the best out of Microsoft Excel 2019's data mash-up and analysis functions. This lesson, as the last point above implies helps learners create interactive reports through Power View.
This lesson also defines what Power View is, with great focus on its capability of creating interactive reports and how Project Managers using Microsoft Excel 2019 can benefit from usage of the software.
This lesson discusses how the learner can go about modifying or customizing Microsoft Excel 2019's default workbook format.
This details the creation of a new Excel Workbook template with consideration to the elements that can be modified such as Font style and size, page setup, print settings, among others.
This lesson also discusses:
This lesson is divided into two topics regarding Microsoft Excel 2019 files and workbooks: Printing and Sharing
This segment deals with the process of printing Excel files and workbooks through a number of options that would render optimal printing conditions. This segment discusses the following in detail:
This lesson will go into discussing how to share an Excel file through a local network, how access can be controlled for users, and how possible conflicts in Excel files can be resolved. The discussion details:
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