Become a Help Desk Engineer

Help Desk Engineers provide comprehensive technical support for their company and the clients of their company. A Help Desk Engineer is someone who has an expansive knowledge of a wide range of different programs and applications. These specialists are responsible for maintaining a working knowledge of relevant programs and being able to communicate solutions to issues remotely. 

It is essential to have Help Desk Engineers on call in nearly all businesses based in tech. Help Desk Engineers are critical for keeping businesses running smoothly and programs running continuously.

  • 9-month long course
  • 339 specialized lessons
  • 6 hours per week
  • 240 hours in total

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Mission Forecast for Help Desk Engineers

Average Salary for Help Desk Engineers - Glassdoor
Great job for an Associate’s Degree
- the U.S. Bureau of Labor Statistics
+72,200 Jobs
Above-average increase - The U.S. Bureau of Labor Statistics

Landing Zone

The main task of Help Desk Engineers is to organize technical help for non-IT computer users. Specificity allows them to work with the users in person or remotely utilizing video or phone. They are masters of troubleshooting and solve a wide range of problems, from simple questions about basic applications to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers. Today, over 844,600 Help Desk Engineers are employed. By 2030, that number will increase to almost 949,000 jobs.

Mission Objective (Who’s Hiring Right Now)

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Help Desk Engineer Overview

The U.S. Bureau of Labor Statistics estimates that this profession will see an above-average increase in jobs - 9% in the next ten years.

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  • + 9-month long course
  • + 6 hours a week - at your own pace
  • + 339 on-demand lessons
  • + 240 hours of learning materials
  • + Receive a certification confirming your training
  • + Participate in real-life Virtual Lab Projects
  • Learn how to use and communicate your knowledge about technical systems.
  • Write training manuals.
  • Troubleshoot on the phone or in person.
  • Walk customers through how to solve their technical issues.
  • Setup, maintain and configure systems as needed.

Prepare for Liftoff

CompTIA A+ Certification

The CompTIA Network A+ Certification is a standardized operational examination that gauges the skills relevant to Information Technology. Commonly taken by those who want to pursue the field, this certification holds lasting importance as it serves as an advantage in building a career in the IT infrastructure.

Far from other domain-specific certifications, this exam measures the knowledge andcapability to support any network, whatever type of platform that might be. More importantly, it equips exam takers with the necessary expertise in becoming technicians, making it the only IT certification that has encompassing and broad relevance to IT.

About the Course

This 13-part tutorial provides a series of lessons on operating systems. Throughout the lecture, course takers will understand and contextualize the different OS's nature, traits, functions, and overall navigation. It also covers the most significant points by giving a step-by-step process on configuring, operating, installing, and troubleshooting OS properly. In doing so, course takers will be exam-ready and will be able to acquire the CompTIA A+ Certification.

Who is this course for?

While this course is open to anyone who wants to start an IT-related career, the contents are made specifically for professionals with experience in the laboratory or field. Professions listed below may sign up for this course in preparation for the CompTIA A+ exam.

  • Technical Support Analyst
  • Data Support Technician
  • Service Desk Analyst
  • Desktop Support Administrator
  • End-user Computing Technician
  • Associate Network Engineer

Course Prerequisite and Skills to be developed

The prerequisites in taking this tutorial are not strict, only that it requires course takers to have 9-12 months of field and laboratory experience. Equivalent trainings are of great benefit as the course is purely operational and highly technical. While taking this  tutorial, course takers are also expected to demonstrate relevant skills, including:

  • Configuration, installation, and upgrade of different operating systems
  • Installation of virtual machines
  • The assemblage of computer hardware
  • Implementation of cyber-security controls
  • Troubleshooting end-user access to applications and data

CompTIA A+ Certification Overview


The introductory part provides a comprehensive discussion of OS fundamentals, such as display types, input devices, and external devices. This also tackles other relevant topics, including control panels, command lines, and windows security settings.

Best Practices

The next part discusses hardware and software tools that are of great importance in being an A+ technician. This will then take course takers to electrical safety, best practices, control, and professionalism to succeed in the field.

PC Components

Both the hardware and software components are the focus of this discussion, with lectures provided to understand technical properties such as CPU sockets, Cache, Cooling systems, and Selection Factors.

Windows and Environments

This lesson talks about virtualization and other relevant concepts. Parsed in six categories, each installment focuses on one element that holds significance with operating systems. Further discussion includes tutorials on using virtual memory, conducting optimization, configuring data editor, and restoring deleted files.

Working with Operating Systems

This section serves as a correlational study about operating systems. Windows, Linux, and macOS were put under a thorough comparison, necessary for course takers to fully understand network connections and problems.

PC Hardware

This subsequent discussion elaborates the broad components discussed in the fourth lesson (PC components), by focusing on hardware alone. The usage and technicalities of BIOS, motherboards, CPUs, and power supplies are presented while giving tips on how to keep them optimal.

H3- Networking Technologies

The focus of this tutorial is the concept of networks and other related variables such as media, cables, and connectors. The lesson holds an authoritative discussion of their usage while providing insights about cross-machine communications.

Computer Networking

This lesson will take course takers through a series of tutorials about wireless and wired networking. Cables, speed requirements, trending network technologies, and cellular networks are studied to comprehend their trait and general usage.

SOHO, Mobile, and Printers

This section deviates a little from the topic as it contextualizes Small Office Home Office. Essential considerations in building SOHO is enumerated, and this will then take a closer look at other types of SOHO-related equipment, including laptops and mobile devices.

Working with Mobile Devices

This section serves as the continuation of the preceding topic, only that it focuses on mobile devices. Essential concepts were put under thorough discussion, including eReaders, wearables, smartphones, and tablets.


The importance of corporate security, incident reports, and other safety-related measures are comprehensively discussed in this section. In addition to this, proper password formulation and other best practices are presented to improve the overall security of the home network. 

Network Security

Divided into three sub-lessons, this tutorial studies network conditions, safety, and harmful variables, including viruses, Trojans, malware, and worms. It then explores other vulnerabilities while providing toolkits and measures to counter them efficiently.


Similar to the CompTIA A+ examination, this section also summarizes the whole tutorial by discussing proper troubleshooting techniques. Tips are provided with an end goal of reducing downtime on a home system and networks.

December 17, 2021 | Amy Williams
Help Desk Engineer

Mission Control

  • Stay focused with a mentor’s help and support
  • Build a real portfolio with Virtual Lab Projects
  • Compete with classmates in a virtual classroom
  • Measure your progress with the Activity Tracking Log
  • Make sure you get the job with resume help and interview assistance

In Collaboration with

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Chart Your Trajectory

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Certificate of Completion

  • Receive a certificate recognized by prevalent companies confirming your training
  • Complete real projects in Virtual Labs
  • Go at your own pace, learn your way
  • Access course videos and materials 24 hours a day
  • Take practical quizzes to keep you up to speed
  • Classes created and mentored by industry leaders
CompTIA certifications help prove your skills and attract the attention of companies leading the industry.

Grow into a Help Desk Engineer

Support the industry in ways only you can. Learn how basic systems work on a specialized level to help streamline the tech industry into the next generation.

Program Forecast

  • 9 months long, 6 hours per week
  • 339 lessons in 240 hours
  • Learn at your own pace

Virtual Lab

  • Real Projects
  • Create a working portfolio
  • Receive expert feedback and mentoring

Career Services

  • Interview preparation
  • Resumé assistance
  • Help with LinkedIn networking

Hi, User

Thank you for your message. We'll contact you.

Start by choosing an Online course
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Request More Information

View pricing and financing options

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By signing up, you agree to our Terms of Use and our Privacy Policy.

Launch Stages

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Join the next generation of learners with RemoteMode. We use the latest technologies and most effective tools to get you up to speed quickly and in the working world as fast as possible. We use a mixture of video tutorials/lectures and active quizzes to ensure that what you’ve learned really sets in. We give you access to an automated Dashboard, an Activity Tracking Log that updates your progress and your classmates’ progress, and a personal career advisor that helps direct where you can use your new certifications.

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Put your new skills to use with Virtual Lab projects. Work with industry experts and create your own work portfolio on real projects. Virtual Lab allows you to get practical experience under the supervision of people that not only know what they’re doing but are leading the way in their respective industries. Access Master Classes, Labs, and an Online Professional Community that will all work to refine your skills.

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Enter into your new industry with confidence after using our resumé services and interview assistance. Career consultants and interview coaches are available to you after receiving your certificate to help you get your dream job.