Help Desk Engineers provide comprehensive technical support for their company and the clients of their company. A Help Desk Engineer is someone who has an expansive knowledge of a wide range of different programs and applications. These specialists are responsible for maintaining a working knowledge of relevant programs and being able to communicate solutions to issues remotely.
It is essential to have Help Desk Engineers on call in nearly all businesses based in tech. Help Desk Engineers are critical for keeping businesses running smoothly and programs running continuously.
The main task of Help Desk Engineers is to organize technical help for non-IT computer users. Specificity allows them to work with the users in person or remotely utilizing video or phone. They are masters of troubleshooting and solve a wide range of problems, from simple questions about basic applications to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers. Today, over 844,600 Help Desk Engineers are employed. By 2030, that number will increase to almost 949,000 jobs.
The U.S. Bureau of Labor Statistics estimates that this profession will see an above-average increase in jobs - 9% in the next ten years.
Divided into five chapters, this course is filled with demonstration videos, lesson discussions and presentations, and practical insights about the five domains of the CompTIA NET+ Cert 007 Update.
The CompTIA Network+ certification is a globally recognized validation of the technical knowledge required of entry-level IT network administrators. This certification is a mid-level certification for network technicians. The purpose of this exam is to assess a network technician's knowledge of network architecture, installation, configuration, and troubleshooting.
This course is beneficial to learners who aim to prepare and pass the CompTIA Net+ Certification and the N10-006: CompTIA Net+ Certification. These course learners are the ones holding designations in the IT field including junior network administrator, IS consultant, network field engineer, junior system engineer, computer technician, help desk technician, system engineer, and network analyst.
This course is an update to the previous CompTIA Net+ body of knowledge, focusing on the N10-007 Exam's changes. Before taking on this course, learners should review or familiarize themselves with the previous 17-part course.
Furthermore, course takers are assumed to be adept at a CompTIA A+ certification or equivalent knowledge and at least have nine up to twelve months of work experience in IT networking.
In terms of target skills, learners are expected to demonstrate the following technical skills upon completion of this course:
The course takes on the CompTIA NET+ Cert 007 Update which consists of five basic domains, with each domain presented in each chapter of the course. The following are the specifics of the scope and coverage under each domain.
Part 1: Network Concepts – the networking concepts domain is introduced at the beginning of the entire course. The OSI Reference Model, protocols, changes in routing and switching, cloud concepts and purposes, and the function of network services will all be discussed.
Part 2: Infrastructure – this section covers the infrastructure domain. This includes deploying cabling solutions, replacement and use of network devices, and the implementation of virtualization and network storage.
Part 3: Network Operations – this segment deals with the network operations domain. This lesson introduces learners to preparing documentation, diagrams, business continuity, scanning, monitoring, and patches along with best practices and policies.
Part 4: Network Security – Delving into the network security domain, this section lays down many of the changes as it relates to physical security devices, authentication, access control, wireless security as well as common network attacks.
Part 5: Network Troubleshooting – the last installment of the course is dedicated to the network troubleshooting domain in which course takers will be kept abreast with some of the changes as it relates to using tools, hardware and software to fix problems, troubleshoot wired and wireless connectivity as well as common service-related issues.
Support the industry in ways only you can. Learn how basic systems work on a specialized level to help streamline the tech industry into the next generation.
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