Become a Help Desk Engineer

Help Desk Engineers provide comprehensive technical support for their company and the clients of their company. A Help Desk Engineer is someone who has an expansive knowledge of a wide range of different programs and applications. These specialists are responsible for maintaining a working knowledge of relevant programs and being able to communicate solutions to issues remotely. 

It is essential to have Help Desk Engineers on call in nearly all businesses based in tech. Help Desk Engineers are critical for keeping businesses running smoothly and programs running continuously.

  • 9-month long course
  • 339 specialized lessons
  • 6 hours per week
  • 240 hours in total

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Mission Forecast for Help Desk Engineers

Average Salary for Help Desk Engineers - Glassdoor
Great job for an Associate’s Degree
- the U.S. Bureau of Labor Statistics
+72,200 Jobs
Above-average increase - The U.S. Bureau of Labor Statistics

Landing Zone

The main task of Help Desk Engineers is to organize technical help for non-IT computer users. Specificity allows them to work with the users in person or remotely utilizing video or phone. They are masters of troubleshooting and solve a wide range of problems, from simple questions about basic applications to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers. Today, over 844,600 Help Desk Engineers are employed. By 2030, that number will increase to almost 949,000 jobs.

Mission Objective (Who’s Hiring Right Now)

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Help Desk Engineer Overview

The U.S. Bureau of Labor Statistics estimates that this profession will see an above-average increase in jobs - 9% in the next ten years.

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  • + 9-month long course
  • + 6 hours a week - at your own pace
  • + 339 on-demand lessons
  • + 240 hours of learning materials
  • + Receive a certification confirming your training
  • + Participate in real-life Virtual Lab Projects
  • Learn how to use and communicate your knowledge about technical systems.
  • Write training manuals.
  • Troubleshoot on the phone or in person.
  • Walk customers through how to solve their technical issues.
  • Setup, maintain and configure systems as needed.

Prepare for Liftoff

Microsoft Excel 2019. Data Analysis

This lesson details what Data Analysis is and stresses that it allows one to arrive at intelligent decisions through logical data analysis.

Part 1 of 4: Functions and Formulas

This lesson goes into the discussion of the important functions and formulas in Data Analysis functions found in Microsoft Excel 2019:

  9. LEN
  10. MAXIFS
  11. MINIFS
  12. RANK
  13. SUMIFS

Part 2 of 4: Lookups and DataTables

This lesson discusses at length what Lookups and DataTables are and how these aid Project Managers solve data-related problems quickly and efficiently.

  1. Lookups

This segment discusses what the LOOKUP function is and how it gives Microsoft Excel 2019 users greater flexibility with data lookups.

The LOOKUP function is elaborated upon by looking at VLOOKUP used in additional calculations and finding a value across records as HLOOKUP renders the opposite search type through rows.

  1. DataTables

This segment defines what DataTables are and how a learner can create one in Microsoft Excel 2019. The discussion stresses that DataTables helps in keeping information organized through graphs and charts based on the information one provides.

This segment also discusses the advantages of using Microsoft Excel 2019's DataTables.

Part 3 of 4: PivotTables and PivotCharts

This lesson details Microsoft Excel 2019's PivotTables and PivotCharts functions and expounds on how these are powerful tools used for calculation, summing-up and analysis of data. The discussion also goes into the details of how these work differently based on the platform one chooses to use them through.

  1. PivotTable

This segment details how one can create and build-out a PivotTable.

  1. PivotChart

This segment discusses how the PivotChart is a better choice for users who are not inclined to quickly ascertaining the implications of numerical data that are summed-up in a PivotTable.

This part of the lesson introduces the PivotChart to learners who are partial to adding data visualizations to data. The discussion goes into detailing the steps in creating a PivotChart.

Part 4 of 4: Analytical Tools

This lesson discusses the Analytical tools available in Microsoft Excel 2019:

  • z-Test
  • t-Test
  • Sampling
  • Regression
  • Rank and Percentile
  • Random Number Generation
  • Moving Average
  • Histogram
  • Fourier Analysis
  • F-Test Two-Sample for Variances
  • Exponential Smoothing
  • Descriptive Statistics
  • Covariance
  • Correlation
  • Anova

This lesson also goes into the contents of Analysis ToolPak and how each of these works.

Through the lesson, learners are made to understand that the user in charge of performing an analysis will be the one to provide the data and set the limitations for the analysis within Microsoft Excel 2019.

This lesson walks learners through the process of loading the Analysis ToolPak add-in program and accessing the tools within it.

December 17, 2021 | Amy Williams
Help Desk Engineer

Mission Control

  • Stay focused with a mentor’s help and support
  • Build a real portfolio with Virtual Lab Projects
  • Compete with classmates in a virtual classroom
  • Measure your progress with the Activity Tracking Log
  • Make sure you get the job with resume help and interview assistance

In Collaboration with

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Chart Your Trajectory

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Certificate of Completion

  • Receive a certificate recognized by prevalent companies confirming your training
  • Complete real projects in Virtual Labs
  • Go at your own pace, learn your way
  • Access course videos and materials 24 hours a day
  • Take practical quizzes to keep you up to speed
  • Classes created and mentored by industry leaders
CompTIA certifications help prove your skills and attract the attention of companies leading the industry.

Grow into a Help Desk Engineer

Support the industry in ways only you can. Learn how basic systems work on a specialized level to help streamline the tech industry into the next generation.

Program Forecast

  • 9 months long, 6 hours per week
  • 339 lessons in 240 hours
  • Learn at your own pace

Virtual Lab

  • Real Projects
  • Create a working portfolio
  • Receive expert feedback and mentoring

Career Services

  • Interview preparation
  • Resumé assistance
  • Help with LinkedIn networking

Hi, User

Thank you for your message. We'll contact you.

Start by choosing an Online course
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Request More Information

View pricing and financing options

First Name
Last Name
Phone number

By signing up, you agree to our Terms of Use and our Privacy Policy.

Launch Stages

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Join the next generation of learners with RemoteMode. We use the latest technologies and most effective tools to get you up to speed quickly and in the working world as fast as possible. We use a mixture of video tutorials/lectures and active quizzes to ensure that what you’ve learned really sets in. We give you access to an automated Dashboard, an Activity Tracking Log that updates your progress and your classmates’ progress, and a personal career advisor that helps direct where you can use your new certifications.

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Put your new skills to use with Virtual Lab projects. Work with industry experts and create your own work portfolio on real projects. Virtual Lab allows you to get practical experience under the supervision of people that not only know what they’re doing but are leading the way in their respective industries. Access Master Classes, Labs, and an Online Professional Community that will all work to refine your skills.

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Enter into your new industry with confidence after using our resumé services and interview assistance. Career consultants and interview coaches are available to you after receiving your certificate to help you get your dream job.