Become a Help Desk Engineer

Help Desk Engineers provide comprehensive technical support for their company and the clients of their company. A Help Desk Engineer is someone who has an expansive knowledge of a wide range of different programs and applications. These specialists are responsible for maintaining a working knowledge of relevant programs and being able to communicate solutions to issues remotely. 

It is essential to have Help Desk Engineers on call in nearly all businesses based in tech. Help Desk Engineers are critical for keeping businesses running smoothly and programs running continuously.

  • 9-month long course
  • 339 specialized lessons
  • 6 hours per week
  • 240 hours in total

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Mission Forecast for Help Desk Engineers

Average Salary for Help Desk Engineers - Glassdoor
Great job for an Associate’s Degree
- the U.S. Bureau of Labor Statistics
+72,200 Jobs
Above-average increase - The U.S. Bureau of Labor Statistics

Landing Zone

The main task of Help Desk Engineers is to organize technical help for non-IT computer users. Specificity allows them to work with the users in person or remotely utilizing video or phone. They are masters of troubleshooting and solve a wide range of problems, from simple questions about basic applications to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers. Today, over 844,600 Help Desk Engineers are employed. By 2030, that number will increase to almost 949,000 jobs.

Mission Objective (Who’s Hiring Right Now)

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Help Desk Engineer Overview

The U.S. Bureau of Labor Statistics estimates that this profession will see an above-average increase in jobs - 9% in the next ten years.

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  • + 9-month long course
  • + 6 hours a week - at your own pace
  • + 339 on-demand lessons
  • + 240 hours of learning materials
  • + Receive a certification confirming your training
  • + Participate in real-life Virtual Lab Projects
  • Learn how to use and communicate your knowledge about technical systems.
  • Write training manuals.
  • Troubleshoot on the phone or in person.
  • Walk customers through how to solve their technical issues.
  • Setup, maintain and configure systems as needed.

Prepare for Liftoff

Microsoft Teams

Microsoft Teams, Part 1 of 2: Fundamentals

1.Microsoft Teams as a Team Collaboration Software

This lecture explains how Microsoft Teams works as a team collaboration tool that assists project teams in staying organized and communicating effectively.

2. Basic Tools and Features in Microsoft Teams

This section covers the Microsoft Teams technologies that help users complete project-related tasks more efficiently:

  • Teams: Here, we delve into the various communication channels the application allows you to build.
  • Meetings: Users can schedule meetings using this calendar, which is synced with Outlook.
  • Phone Calls: The phone call feature allows you to make calls to people who use Teams and users who don't.
  • Activity: Replies and mentions can be made using this feature.

3.Project Management using Microsoft Teams as a Business Communication Platform

This section explains why Project Managers should use Microsoft Teams. In addition, this article addresses the following topics:

  • The application's compatibility with other Microsoft products and third-party add-ons
  • How well it integrates with operating systems such as macOS, iOS, Android, and other online platforms.
  • How well it integrates with Microsoft SharePoint

Microsoft Teams, Part 2 of 2: Customization and Apps

1. Microsoft Teams' Advanced Capabilities and Applications

1.1. Microsoft Teams' Applications

This section covers Microsoft Teams' internal and third-party applications, both of which are extremely useful to project managers:

  • Microsoft Stream is a video-streaming application by Microsoft.
  • Polly: for poll creation in Teams.
  • Karma: allows users to praise peers electronically while encouraging positive habits and providing helpful feedback.
  • Microsoft Planner is one of the Project Management tools added to Microsoft Teams and helps Project Managers organize tasks effectively.
  • Wiki: keeps track of notes and project plans.

1.2. Advanced Communication Abilities

This section delves into Microsoft Teams' Advanced Communication Abilities. It goes over the app's various functions, all of which are geared toward improving communication skills. The following is cited in this section:

  • the capacity to accommodate up to 20,000 people
  • the construction of a meeting room
  • the ability to create a policy for recording compliance

2.Customizing Microsoft Teams Through Integrations

This section looks at third-party solutions and how they can be linked directly to Microsoft Teams to improve its project management capabilities. In addition, it discusses integrations of Time management and Human Resources.

December 17, 2021 | Amy Williams
Help Desk Engineer

Mission Control

  • Stay focused with a mentor’s help and support
  • Build a real portfolio with Virtual Lab Projects
  • Compete with classmates in a virtual classroom
  • Measure your progress with the Activity Tracking Log
  • Make sure you get the job with resume help and interview assistance

In Collaboration with

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Chart Your Trajectory

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Certificate of Completion

  • Receive a certificate recognized by prevalent companies confirming your training
  • Complete real projects in Virtual Labs
  • Go at your own pace, learn your way
  • Access course videos and materials 24 hours a day
  • Take practical quizzes to keep you up to speed
  • Classes created and mentored by industry leaders
CompTIA certifications help prove your skills and attract the attention of companies leading the industry.

Grow into a Help Desk Engineer

Support the industry in ways only you can. Learn how basic systems work on a specialized level to help streamline the tech industry into the next generation.

Program Forecast

  • 9 months long, 6 hours per week
  • 339 lessons in 240 hours
  • Learn at your own pace

Virtual Lab

  • Real Projects
  • Create a working portfolio
  • Receive expert feedback and mentoring

Career Services

  • Interview preparation
  • Resumé assistance
  • Help with LinkedIn networking

Hi, User

Thank you for your message. We'll contact you.

Start by choosing an Online course
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Request More Information

View pricing and financing options

First Name
Last Name
Phone number

By signing up, you agree to our Terms of Use and our Privacy Policy.

Launch Stages

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Join the next generation of learners with RemoteMode. We use the latest technologies and most effective tools to get you up to speed quickly and in the working world as fast as possible. We use a mixture of video tutorials/lectures and active quizzes to ensure that what you’ve learned really sets in. We give you access to an automated Dashboard, an Activity Tracking Log that updates your progress and your classmates’ progress, and a personal career advisor that helps direct where you can use your new certifications.

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Put your new skills to use with Virtual Lab projects. Work with industry experts and create your own work portfolio on real projects. Virtual Lab allows you to get practical experience under the supervision of people that not only know what they’re doing but are leading the way in their respective industries. Access Master Classes, Labs, and an Online Professional Community that will all work to refine your skills.

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Enter into your new industry with confidence after using our resumé services and interview assistance. Career consultants and interview coaches are available to you after receiving your certificate to help you get your dream job.